Privacy Policy

Last updated: October 15, 2026

1. Who we are

Heat Transfer Consultant LLC ("we", "us") provides specialized engineering consulting in heat transfer and heat exchanger design through this website, heattransferconsultant.online. This policy explains what information we collect, why, and what we do with it.

2. Information we collect

• Booking information: when you book a consultation, Stripe (our payment processor) collects your name, email address, and payment details. We receive your name, email, session length, and payment confirmation — we never see or store your card numbers.
• Contact messages: when you use our contact form, we receive your name, email address, and message content.
• Consultation materials: datasheets, drawings, or documents you voluntarily share during a session so we can help you.
• Technical data: basic, anonymized analytics (pages visited, device type) to keep the site working well.

3. How we use it

• To deliver your consultation and send booking confirmations.
• To respond to your inquiries.
• To create and send invoices you request.
• To meet legal and tax record-keeping obligations.

We do not sell, rent, or trade your personal information. We do not use it for marketing you didn't ask for.

4. Payments

All payments are processed securely by Stripe, Inc. Your card details go directly to Stripe and are handled under Stripe's Privacy Policy. We do not store payment card data on our servers.

5. Confidentiality of your engineering data

We treat any technical documents, designs, or proprietary information you share during a consultation as confidential. We will not disclose them to third parties or use them for any purpose other than serving you, unless required by law.

6. Data retention

We keep booking and invoice records as required for tax and accounting purposes (generally 7 years). Contact messages are deleted within 24 months unless an ongoing matter requires otherwise.

7. Your rights

You may request a copy of the personal data we hold about you, ask us to correct it, or ask us to delete it (where no legal retention duty applies). Contact us at the email below and we will respond within 30 days.

8. Changes

If we change this policy, we will post the updated version here with a new date.

9. Contact

Heat Transfer Consultant LLC
1100 Belcher Rd S, Lot 613, Largo, FL 33771
Email: book@heattransferconsultant.online